Monteverdi FAQ

Downloading music

• Can I play MonteVerdi.tv music downloads on my MP3 player?
• What is streaming?
• How does streaming work?
• Should I download audio and/or video files or should I make use of streaming?
• Can I download two or more files at the same time?
• Is it legal to download music files from MonteVerdi.tv?
• In which format are the music files presented?
• What is the meaning of DRM?
• Can I hear a sample before I download a music file?
• Can I listen to my downloads on another computer?
• Is it possible to burn downloaded music files to a CD?
• I can’t find the downloaded file on my PC. What should I do?
• I received a ZIP-file. How do I open it?
• What should I do if the downloading has been interrupted?
• My computer meets all the system requirements, but I still cannot download files.
• I don’t hear any sound. What should I do?
• Windows Media Player displays a ‘codec’ error. What can I do?

New to MonteVerdi

• What does MonteVerdi.tv do with my e-mail address?
• I do not get an answer on my e-mail.
• My question is not in the FAQ list.

Contact MonteVerdi

• How can I submit my questions about the use of MonteVerdi.tv
• How can I contact if I want to add my content on MonteVerdi.tv?
• How can I address my general question about MonteVerdi.tv?

Buying music

• Are the payment methods secure?
• Do I receive a receipt?
• Can I get my money back?
• How do I pay for my video and music downloads?
• Which credit card can I use?
• My payment is not accepted.
• When do I receive my CD?
• What is a receiptnumber?
• What is a all access pass?
• I bought a VOD or all access pass, but how can I watch the movie(s)?

Video player

• Video Player - Need help?
• Connection speed
• Can I download the bought items from the video catalogue to my computer?
• How can I install Silverlight?
• What is Silverlight?
• Processor speed
• Other factors
• Browsers & operating system combinations
• Minimal system requirements

Advertising on MonteVerdi

• Why advertise on MonteVerdi?
• How can I advertise on MonteVerdi?
• How can I sponsor MonteVerdi?